WITH US, MODERN USER INTERACTION BECOMES THE STANDARD.

INTRODUCING OUR PRODUCT GROUP.

GLOBAL SIDE InterAct: Self-explanatory. Efficient.

At InterAct, user-friendly interaction takes centre stage. Our mission is to turn every customer and employee interaction in healthcare into a personal dialogue. We rely on standardisation to support the specific needs of process participants in a simple and results-oriented way. In this way, we ensure that customer dialogues are always self-explanatory and that employees are relieved as much as possible through efficient processes. Our aim is to ensure seamless communication that benefits both patients and insurance professionals, thereby improving the quality of healthcare in the long term.

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OUR WHY.

Unmistakably digital. 

With the GLOBAL SIDE IRIS, app and web solution, we offer digital services that inspire insurance customers and make your processes more efficient at the same time. Imagine making complex technical processes and services directly usable for your customers. We translate insurance complexity into easy-to-use user interfaces and provide a digital offering that is available 24/7, allowing you to increase customer satisfaction and interact easily and directly with your customers.

In the modern working world, it’s all about managing tasks automatically, proactively, and efficiently while motivating and retaining employees. With GLOBAL SIDE THEMIS, we transform your work processes through customised load balancing and intuitive interfaces that increase efficiency while still taking the human factor into account.

With IRIS and THEMIS, you can redesign the future of insurance and work processes: more efficient, more transparent, and with a focus on maximum customer satisfaction and employee engagement.

Our goal is to revolutionize digital interaction between insurers and policyholders, ensuring the highest satisfaction and efficiency."
Caroline Fröhlich_300x300 Caroline Fröhlich Global Scale Solutions GmbH Managing Director

FAQ.

You ask - we answer.

  • What is InterAct and what is the aim of this product group?

    InterAct is a product group of GLOBAL SIDE and offers user- and result-oriented dialogues for specific problems. The aim is to personalise every interaction, inform customers and relieve employees through efficient processes in order to improve the quality of care.

  • What is GLOBAL SIDE IRIS and what advantages does it offer?

    GLOBAL SIDE IRIS is our app and web solution that makes it possible to utilise complex specialist processes and services for policyholders. The benefits include the provision of a white-labelled app for iOS and Android, a dedicated customer portal, operation and maintenance by our team, and the highest data protection and IT security standards. Policyholders can submit invoices digitally, receive statements, view tariffs and contract information, and much more.

  • How does GLOBAL SIDE THEMIS support workload management and employee motivation?

    GLOBAL SIDE THEMIS automates workload management and optimises work processes through efficient real-time load distribution and intuitive interfaces. The solution ensures intelligent task prioritisation, complete transparency, and proactive load management. Employees benefit from a varied and skills-oriented task distribution as well as motivating, user-optimised interfaces.

  • What security and data protection measures are integrated into the solutions?

    Our solutions include comprehensive security and data protection measures according to BSI (=Federal Office for Information Security) and GDPR standards, including secure interfaces for communication between insurers and policyholders, and encrypted channels for bidirectional information exchange. We ensure that all data is processed in accordance with GDPR.

     

  • How can insurance companies and other interested parties test InterAct’s solutions?

    Interested parties can contact us directly to learn more about the possibilities and applications of our solutions. We offer tailored testing opportunities to ensure that our solutions meet the specific requirements and expectations of our customers. Pilot projects are also possible in this context.